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Salon Policy
OUR GUARANTEE
If you’re not completely satisfied with your haircut or colour, please notify us within 7 days of your visit. Adjustments and minor corrections may be offered with our discretion.
Please not that all services are final sale as we are unable to offer refunds on completed work.
All retail items are final sale. Defective products may be exchanged for the same or similar item only.
Booking & Cancellation
A deposit of up to 50% of your service is required at the time of booking which will be processed securely over the phone or online. In the event that you need to cancel your appointment we ask that you give us a minimum of 48 hours notice of the appointment date. For lengthy colour job, we require 1 weeks notice in order to fill that time slot. If you do not provide us with ample notice your deposit will be forfeited and used to recover costs incurred by us in maintaining availability of our employees and resources.
We reserve the right to change the above terms at any time. No shows and last-minute cancellation will not be valid for a refund.
Please notify us if you are running late to your appointment. We cannot guarentee your spot if you are more than 10 minutes late.
We accept Visa, Debit, Mastercard, cash and e-transfers.
A 48 hours notice is required to reschedule without penalty. We value your time and we hope you value ours. If you decide to cancel your appointment prior to 48 hours, we can either transfer your deposit to a future booking at no charge or refund you the amount less a $3.00 processing fee.
By making an appointment with us, you have read and agreed to our new policies.
